Comfortable with excellent customer service
Review by Sarah on 1 Jan 2021 review stating Comfortable with excellent customer service This shoe runs small but is extremely comfortable.
Initially I ordered the same size I always wear (I have many dansko pairs) only to find, after a 2 mile walk, it was too small. On seeing the return policy online (which says shoes have to be unworn to return), I made a leap and called dansko customer service to see if an exception could be made. These are expensive and I didn't want to just throw $150 away because I wore them outside. Upon making the call I was told the return policy posted online is in error, even though I had worn these shoes outside there was no problem in returning, just pop them in the mail and a new pair (one size larger) would be sent my way.
The customer service agent I talked to also gave me her email to ensure we could keep in touch and the return would proceed with no issues. I now have the larger size and am very satisfied.
My recommendation for returns is to call customer service, I received excellent service and am a customer for life. She went out of her way to ensure I was satisfied, which is rare these days.
On Phylicia Teal Mesh